FAQ

Frequently Asked Questions (FAQ)

Welcome to the ANNA-SLEEP LTD FAQ page! Here, we’ve answered some common questions to help you with your shopping experience. If you can’t find the answer you're looking for, feel free to contact us directly.

1. What products do you sell?
At ANNA-SLEEP LTD, we specialize in high-quality pillows designed to give you the best night’s sleep.

2. How much is shipping?

  • Domestic (UK): £8
  • International: £16

3. How long will it take to receive my order?

  • Domestic orders (UK): Usually arrive within 3–5 business days.
  • International orders: May take between 7–14 business days, depending on the destination.

4. How can I track my order?
Once your order has shipped, you will receive an email with tracking details. You can track your package directly using the tracking number provided.

5. What is your return policy?
We offer a 30-day free return policy. If you're not completely satisfied with your pillow, you can return it within 30 days for a full refund, as long as the product is unused and in its original condition.

To initiate a return, please contact us at info@anna-sleep.com or call us at +44 1922 326045.

6. Do you accept international orders?
Yes, we do! We ship internationally, with a shipping cost of £16.

7. Can I change or cancel my order after it has been placed?
We aim to process orders quickly, so if you need to make changes or cancel your order, please contact us as soon as possible at info@anna-sleep.com or +44 1922 326045. We will do our best to assist you.

8. How do I contact customer service?
You can reach us through the following channels:

  • Email: info@anna-sleep.com
  • Phone: +44 1922 326045
    Our team is happy to assist you with any questions or concerns.

9. Are your pillows suitable for people with allergies?
Our pillows are made from high-quality materials, and many are hypoallergenic. Please check the product description for details on materials and suitability.

10. What if I receive a damaged or defective product?
We take great care in packaging and shipping our products, but if you receive a damaged or defective pillow, please contact us within 7 days of receiving your order. We’ll be happy to arrange a return or exchange.

11. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are constantly looking to improve our services, so stay tuned for updates!

If you have any other questions or need assistance, don’t hesitate to get in touch! Thank you for shopping with ANNA-SLEEP LTD.